Shipping & Returns
Shipping, delivery and return information for fine art prints purchased from Roger Holmen Photography.
Shipping & Delivery
All physical fine art prints from Roger Holmen Photography are produced to order and professionally printed and fulfilled by our production partner.
Orders are carefully prepared before being shipped directly to the delivery address provided during checkout.
Shipping costs and available delivery options are calculated and displayed during checkout where applicable.
Delivery times may vary depending on the destination, production time and shipping method. Estimated delivery information provided during checkout should be considered an estimate rather than a guaranteed delivery date.
Once an order has entered production, changes to the order or delivery details may no longer be possible.
Returns & Right of Withdrawal
I want you to be happy with the artwork you purchase from Roger Holmen Photography.
If you wish to return an eligible physical product, please contact me within 14 days of receiving your order.
After notifying me of your return, the product must be returned within 14 days.
Returned products must be in their original condition and should be carefully packaged to prevent damage during transport.
Unless the product is damaged, defective or incorrect, the customer is responsible for the cost of returning the item.
Please contact me before sending any item back. Return instructions and the appropriate return address will be provided after your request has been received.
How to Request a Return
To request a return, please contact:
Roger Holmen Photography
Email: roger@rogerholmen.com
Please include:
Your name
Order number
The product you wish to return
The reason for the return
I will normally respond to return requests within 2–3 business days with further instructions.
Please do not return an item without contacting me first.
Refunds
Once the returned item has been received and inspected, I will confirm whether the return has been approved.
Approved refunds will normally be processed within 5–10 business days after the returned item has been received and inspected.
The refund will be issued to the original payment method whenever possible.
Depending on your bank or payment provider, it may take additional time before the refund appears in your account.
Original shipping costs are normally not refundable unless the product received was damaged, defective or incorrect.
Damaged, Defective or Incorrect Orders
Every print is produced individually and carefully checked, but occasionally damage or production errors can occur during printing or shipping.
If your order arrives damaged, defective or incorrect, please contact me as soon as possible and preferably within 14 days of delivery.
Please include your order number and clear photographs showing the product, packaging and any visible damage or defect.
After reviewing the issue, I will arrange an appropriate solution, which may include a replacement or refund at no additional cost to you.
Do not return a damaged or defective item before receiving instructions.
Made-to-Order Products
Fine art prints from Roger Holmen Photography are produced individually after an order is placed.
Being produced to order does not affect any mandatory consumer rights that may apply to your purchase.
Certain personalised or custom-made products may be subject to different cancellation or return conditions where permitted by applicable law. Any such conditions will be clearly stated before purchase.
Digital Products
Digital downloads cannot be physically returned.
Where applicable, purchasing digital content may require you to consent to delivery beginning immediately and acknowledge that the statutory right of withdrawal may be lost once delivery of the digital content has begun.
Any applicable conditions will be communicated during the purchasing process.
Consumer Rights
Nothing in this policy limits any mandatory rights you may have under applicable consumer protection law.
Customers located in Norway, the European Economic Area or other jurisdictions may have statutory rights in addition to the policies described above.
Questions?
If you have any questions about shipping, delivery, returns or your order, please contact:
Roger Holmen Photography
Email: roger@rogerholmen.com
Website: rogerholmen.com
I will be happy to help.